Privacy Policy

1. Introduction

Advanced Oil Boiler Services (trading name of Advanced Heating & Plumbing Limited) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and protect your information in accordance with UK data protection legislation.

Data Controller:
Advanced Heating & Plumbing Limited
Company Registration No: 3838169
Registered Address: 5 Leander Gardens, Watford WD25 9DW, UK

2. Information We Collect

Personal Information:

• Name and contact details (phone, email, address)
• Property information relevant to our services
• Service history and preferences
• Payment information (processed securely)

Website Information:

• IP addresses and browser information
• Website usage patterns and preferences
• Form submissions and enquiries

3. How We Use Your Information

We use your personal data for the following purposes:

• Service Delivery: To provide boiler services, schedule appointments, and maintain service records
• Communication: To contact you about appointments, service reminders, and important safety information
• Legal Compliance: To meet regulatory requirements and maintain safety certifications
• Business Operations: For invoicing, warranty tracking, and customer support
• Improvement: To enhance our services based on customer feedback

4. Legal Basis for Processing

We process your personal data based on:

• Contract Performance: To fulfill our service agreements with you
• Legitimate Interests: For business operations and service improvements
• Legal Obligations: To comply with safety regulations and legal requirements
• Consent: Where you have specifically agreed to marketing communications

5. Data Sharing and Disclosure

We do not sell or rent your personal data. We may share information with:

• Service Partners: Trusted suppliers and contractors when necessary for service delivery
• Regulatory Bodies: Where required by law or regulation
• Professional Advisors: Accountants, lawyers, and insurers as needed
• Emergency Situations: To protect health, safety, or prevent illegal activity

6. Data Security

We implement appropriate security measures to protect your personal data:

• Secure storage systems with access controls
• Encrypted transmission of sensitive data
• Regular security assessments and updates
• Staff training on data protection
• Secure disposal of redundant data

7. Data Retention

We retain personal data for as long as necessary to:

• Provide ongoing services and support
• Meet warranty and guarantee obligations
• Comply with legal and regulatory requirements
• Resolve any disputes or claims

Typically, we retain customer data for 7 years after the last service interaction, in line with business and legal requirements.

8. Your Rights

Under UK data protection law, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data (subject to legal obligations)
• Restriction: Limit how we process your data
• Portability: Receive your data in a portable format
• Objection: Object to processing based on legitimate interests
• Withdrawal: Withdraw consent for marketing communications

9. Cookies and Website Technology

Our website may use cookies and similar technologies to:

• Improve website functionality and user experience
• Remember your preferences and settings
• Analyze website usage and performance

You can control cookie settings through your browser preferences.

10. Third-Party Services

Our website may contain links to third-party websites or use third-party services. We are not responsible for the privacy practices of these external services and recommend reviewing their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated date. Continued use of our services constitutes acceptance of any changes.

12. Contact Us

For any questions about this Privacy Policy or to exercise your data protection rights, please contact us:

Phone: 07973 636886
Email: Via our website contact form
Address: 5 Leander Gardens, Watford WD25 9DW, UK

If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO) at www.ico.org.uk