Advanced Oil Boiler Services
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Terms & Conditions

Last updated: January 2025

1. Introduction

Welcome to Advanced Oil Boiler Services. These terms and conditions ("Terms") govern your use of our services and website. By engaging our services or using our website, you agree to be bound by these Terms.

Company Details:
Advanced Oil Boiler Services is a trading name of Advanced Heating & Plumbing Limited
Company Registration No: 3838169
Registered in England and Wales
VAT Registration No: 772678778
Registered Address: 5 Leander Gardens, Watford WD25 9DW, UK

2. Services Provided

We provide professional oil boiler services including:

  • Emergency boiler repairs
  • Annual boiler servicing and maintenance
  • New boiler installations
  • Safety inspections and certifications
  • System diagnostics and optimisation

3. Service Areas

Our services are available across Watford, Hertfordshire and surrounding areas, subject to availability. Specific coverage areas may vary depending on the service required and engineer availability.

4. Appointments and Scheduling

All appointments are subject to engineer availability. While we strive to meet scheduled times, delays may occur due to unforeseen circumstances. We will notify customers of any significant delays as soon as possible.

5. Pricing and Payment

  • We offer free, no-obligation quotations and, where appropriate, free site surveys for planned installations and larger projects. These do not include fault finding, diagnostic testing or investigative work.
  • Any on-site investigation or diagnosis of an existing fault is chargeable at our agreed labour rates, with a minimum charge of one hour.
  • Pricing is fixed and agreed before work commences
  • No separate call-out fee for emergency services (diagnosis is charged as above)
  • Payment is due upon completion of work
  • We accept cash, cheque, and bank transfer
  • VAT is charged at the current rate where applicable

6. Guarantees and Warranties

  • Warranties vary by product and circumstances, and we tell you what applies to your work
  • Parts may be covered by the manufacturer's warranty, on the manufacturer's terms
  • Warranties do not cover normal wear and tear

7. Health and Safety

All work is carried out by OFTEC certified engineers in accordance with current safety regulations. Customers must provide safe access to equipment and inform us of any known hazards.

8. Cancellation Policy

Appointments may be cancelled with 24 hours notice. Cancellations with less notice may incur charges to cover costs already incurred.

9. Limitation of Liability

Our liability is limited to the value of work performed. We maintain comprehensive public liability insurance. We are not responsible for indirect or consequential losses.

10. Data Protection

We process personal data in accordance with UK data protection legislation. Please refer to our Privacy Policy for full details of how we handle your information.

11. Complaints Procedure

We are committed to providing excellent service. If you have any concerns, please contact us immediately so we can resolve the matter promptly and professionally.

12. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on our website and take effect immediately upon posting.

13. Contact Information

For any questions regarding these Terms, please contact us:

Phone: 07973 636886 (also WhatsApp)
Freephone: 0800 328 0449
Email: Via our website contact form
Address: 5 Leander Gardens, Watford WD25 9DW, UK